Jeffree Star has come under fire from some customers and other YouTubers who say his mystery boxes are disappointing
- Beauty mogul Jeffree Star sells mystery boxes on occasion, which are filled with makeup items at a discounted price.
- Mystery boxes usually go down well with the people that buy them because they receive quality products, and the surprise factor is a fun novelty.
- But this time around, with Star’s Summer Mystery Boxes, there have been some unhappy customers.
- Some people on social media have said their lipsticks are strange textures, or items are faulty. Others aren’t happy with the colors.
- But there have been plenty of happy customers too, including rave reviews from large creators who think the boxes are good value.
- Visit INSIDER’s homepage for more stories.
Every so often, beauty guru and YouTuber Jeffree Star sells mystery boxes on the Jeffree Star Cosmetics website, which are filled with items at a discounted price.
Mystery boxes usually go down well with the people that buy them because they receive quality products, and the surprise factor is a fun novelty. But this time around, with Star’s Summer Mystery Boxes, there have been some unhappy customers.
Before they all sold out, you could buy different box tiers at different price points: the mini box at $30 which contains 3 items, the $45 premium box which has 5, and the $70 deluxe which comes with 10 items.
Many beauty YouTubers who bought them were happy. Popular creators like Beauty by Bianca Linares, grav3yardgirl, and Rich Lux all gave positive reviews. A particular highlight was a special edition liquid lipstick in a pink shade that couldn’t be bought online. Another favorite item was the metal drinking straw that was available in the larger boxes.
Among the happy reviews were some creators who thought the variety of products could have been better. Vanessa Lopez, a lesser-known YouTuber, received the mini box, and although she liked the products, she thought it would have been better to receive another beauty item rather than a popsocket.
“HIGHLY DISAPPOINTED IN WHAT CAME IN MY MYSTERY BOX,” rage-tweeted one customer. “GOT 4 THINGS AND A POP SOCKET IN MY DELUXE BOX, AND A LIPSTICK THATS NOT IN THIS SUMMERS COLLECTION.”
The twin creators on the channel Dumpster Haulics were concerned some of their products were expired, because there were no dates on the lip scrubs. They also claimed the metal straw cleaner was missing, and that getting a popsocket and t-shirt in the box was “false advertising.”
“We were so excited to get these in the mail, and we love what we got, but we are disappointed,” they wrote under the video. “We love all of the items we got but a lot of the items we got were old and parts were even missing! We have been long time fans and supporters of Jeffree Star and are saddened with these boxes.”
Oles said one criticism of mystery boxes, in general, is that the items are usually things that didn’t sell well.
“It’s usually not the popular things,” she said. “So if you were looking to buy something from Jeffree Star that was really popular, that’s usually not what you’re going to get in the mystery box.”
For example, in previous boxes some people reported they received green lipsticks or black highlighters, which aren’t something most people wear every day.
Another complaint on social media was the consistency of the products. Some people said their liquid lipsticks had arrived “clumpy” or with product missing.
Others said their Lip Ammunition lipsticks had a funny texture or color.
“The lipstick that I received in my Jeffree Star Mystery Box did have moisture spots,” wrote one customer. Another said they loved everything in the box, but the ammo “came out a little different.”
One person said their lipstick “kinda smells,” suggesting it may have expired.
Some customers have even claimed to see hair fibers in their lipsticks, which is reminiscent of the Jaclyn Hill scandal in June where the beauty YouTuber was accused of selling lumpy, contaminated products.
One of the people who complained received an email back from the Jeffree Star Cosmetics customer service team, who said a change in temperature can cause lipsticks to “sweat” when the seed oil separates. They added the products are safe and work just as well, even if this has occurred.
Despite some problems, the general opinion of the mystery boxes has been high. Lots of people on social media are happy with what they received and getting shades of makeup they didn’t own before.
“I received my mini mystery box and I got the shades ‘Diamond’ and ‘RedRum,'” tweeted one person. “Out of all the shades I have, I didn’t have these two and I’m in love.”
Representatives of Jeffree Star and Jeffree Star Cosmetics did not respond to requests for comment.